Coronavirus Policy Updates for Cruise Lines and Airlines

UPDATED 3/12/2020

Do you have a vacation or business trip coming up, and you’re not sure if you should cancel or reschedule because of fears over the coronavirus (a.k.a. COVID-19)? Fortunately, most major US airlines and cruise lines have waived their change fees and/or modified their cancellation policies to give you peace of mind, keep your business, and even generate new business with some big incentives. Make sure to contact your accessible travel agent before making any decisions! Below is a (not all-inclusive) list of updated policies for most major US airlines and cruise lines so you can see how any travel changes might affect you.

Cruise Lines

Carnival

We continue to implement increased monitoring, screening and sanitation protocols to protect the health of our guests, crew and the residents of the destinations we serve. Our measures are designed to be flexible to adapt to changing conditions and recommended best practices. For your reference, you can read our Travel Health Advisory HERE.

Additional medical staff has been added and are providing
complimentary medical consultations during each sailing. More recently, a temperature check will be administered to all guests prior to boarding. You can check our Travel Alert page for the most up to date protocols and travel restrictions.

We know you have questions about your upcoming cruise and want to share these policy updates that provide options and flexibility should you want to reschedule your vacation currently booked between now and May 31, 2020, as well as incentives to proceed with your plans:

For travelers who choose to keep their booking as currently scheduled for departures between March 6, 2020 and May 31, 2020, they will receive the following Onboard Credit (OBC) amounts:

$100 per cabin for 3 and 4 day cruises
$150 per cabin for 5 day cruises
$200 per cabin for 6 day and longer cruises

The following is new and applies only to passengers booked on or before March 10, 2020 and sailing between June 1, 2020 and September 30, 2020.

Guests who choose to keep their booking, as currently scheduled, for departures June through September, 2020,will receive the following onboard credit (OBC) amount
US$50, per cabin, for 2 – 5 day sailings
US$100, per cabin, for 6 day sailings and longer

Passengers may also cancel up to 30 days prior to their scheduled departure date. Any cancelation charges will be held as a future cruise credit (FCC) to be redeemed on a cruise within one year of the original sailing. If a reservation included Fly2Fun air, any monies paid for their air fare will be included in the FCC. If passengers purchased independent air, we suggest they contact their airline carrier directly as they are being flexible with change fees. Any pre-purchased Carnival shore excursions, specialty dining/spa or Fun Shop orders will be automatically canceled and refunds will be processed to the original form of payment by their bank within three weeks.

If passengers choose to continue to sail with us, we will automatically apply the onboard credit to their sail and sign. There is no need to call us.

For travelers booked on Carnival Radiance European itineraries, we are finalizing some itinerary changes and a special offer that we will be sharing in the next few days.

For passengers who booked prior to March 6, 2020, if you decide to change vacation plans, we will allow those booked on sailings between now and May 31, 2020 to move their booking to a new date and receive a Future Cruise Credit (FCC) in the amount of the non-refundable cancellation fee.

For passengers booked on sailings departing between March 9, 2020 and March 31, 2020 can move your booking to a future date up to 3 days before sailing. If the cruise departs between March 6, 2020 and March 8, 2020 call your agent to take advantage of this offer.

For passengers booked on sailings departing between April 1, 2020 and May 31, 2020, you can move your booking to a future date by March 31, 2020.

The FCC must be used for a sailing by March 31, 2021.

Celebrity

We are closely monitoring global developments regarding the coronavirus, and we are fully focused on protecting the health and safety of our guests and crew.

To comply with guidance from CDC, WHO, public health authorities around the world, and the Cruise Lines International Association (CLIA), we are enhancing our rigorous global boarding and screening measures to protect our guests and crew. These measures are intentionally conservative and apply to anyone boarding our ships, guests and crew alike. We apologize for the inconvenience created by these precautionary measures.

These temporary safety precautions will remain in place for a projected period of 30 days and will be reviewed daily. Updates will be posted daily on this website. Until further notice, all ships in the Celebrity Cruises fleet will adopt the following health screening protocols:

COVID-19 presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions. Therefore, effective Monday, March 16,

Boarding will be denied to any person age 70 or older, unless the guest provides written verification from a qualified treating physician that certifies the person has no severe, chronic medical condition and is fit to travel.
Boarding will be denied to any person with a severe, chronic medical condition, including those specified by the CDC. Guests of all ages will be screened prior to boarding, regarding underlying health issues that may prevent them from sailing, i.e. chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer.

1. Effective Friday, March 6, mandatory, temperature screenings using digital, non-touch scanners will be conducted with guests, crewmembers, and visitors on embarkation day prior to boarding any vessel. If temperature registers above 100.4°F (38° C), the person and his/her travel companions will be referred to a secondary health screening. Guests who are denied boarding due to screening results will receive full refunds in the form of a Future Cruise Credit.

2. Regardless of nationality, we will deny boarding to:

Any person who has traveled from, to or through mainland China, Hong Kong, Macau, Italy, Iran, or South Korea 15 days prior to embarkation.
Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Italy, Iran, or South Korea. The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.

3. Secondary, enhanced health screenings will be performed on:

Any person who reports feeling unwell or displays flu-like symptoms
Any person who has traveled from, to or through Japan or Thailand in the 15 days prior to embarkation.
Any person who is uncertain about contact with individuals who have traveled in the 15 days prior to embarkation from, to or through mainland China, Hong Kong, Macau, Iran, Italy, South Korea, Japan, or Thailand.

In some cases, guests presenting certain symptoms in the specialized health screenings may be denied boarding. All guests who are denied boarding due to these restrictions will receive full refunds in the form of a Future Cruise Credit.

Additional restrictions may be imposed based on local circumstances. For example, certain countries may deny visas or prohibit entry based on travel history or nationality.

We have rigorous medical protocols in place to help passengers and crew members who feel unwell while sailing. Our protocols include professional medical treatment; isolation of unwell individuals from the general ship population; and intensified ship cleaning, air filtration, and sanitization procedures.

Cancel at any Time Up to 48 Hours Before Your Sailing and You’ll Receive a Future Cruise Credit

Your cruise is covered by our new Cruise with Confidence cancellation program. That means you can cancel at any time up to 48 hours before your sailing, for sailings departing up until 7/31/2020, and you’ll get 100% of your cancellation penalty as a Future Cruise Credit.

Responding to the ever-evolving challenge presented by Coronavirus since late January, we’ve been doing our best to reassure and address concerns from anxious guests and working to overcome the frequent requests to cancel and questions about our cancellation policy. We now have an alternate plan for cancellations due to the unforeseen future that this circumstance has caused.

All Cruise with Confidence Future Cruise Credits must be redeemed on sailings departing on-or-before December 31, 2021. Just like any Future Cruise Credit, you will be responsible for paying the difference between the new cruise fare and the amount of the Future Cruise Credit (if any).

If you apply the Future Cruise Credit on a cruise that’s less expensive, the cruise fare will be covered in full. Any leftover amount will be issued as a remaining balance Future Cruise Credit 30 days after the sailing and must be used within 6 months. If you booked air through our Flights by Celebrity program and now wish to alter your plans, you can do so with confidence. Celebrity Cruises will handle all re-accommodations and we’ll cover any change fees; you will be responsible for any additional charges. There are no restrictions with regard to Refundable/Non-Refundable fares. All pre-cruise purchases will be refunded to the original form of payment. When you rebook using your Cruise with Confidence Future Cruise Credit, you will have the opportunity to take advantage of any current promotions and prevailing fares currently available when you make the new booking.

Disney

Information on Coronavirus Disease 2019 continues to evolve quickly and Disney Cruise Line is closely following guidance from health officials and authorities in the ports of call we visit. We are also committed to keeping our Guests informed and updated, and are happy to address any questions our Guests have in advance of their cruise vacations and once they’re onboard.

The health and safety of our Guests, as well as that of our Crew Members, is our primary focus. We are taking precautionary steps and have implemented the following guidelines, which will likely continue to evolve as more information becomes available:

Currently, any Guest or Crew Member who has traveled from, to or through China, including Hong Kong and Macau, South Korea, Italy, Iran or Japan, within 14 days of departure will not be able to board our ships.
Any Guest or Crew Member who has been in contact with someone from these areas, including Guests with connecting flights in these locations, also will not be able to board, nor will anyone who has helped care for someone suspected of having or diagnosed with the coronavirus (COVID-19), or who is currently subject to health monitoring for possible exposure. Guests who have air travel booked through Disney Cruise Line will automatically have their flights rebooked on an alternate route. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.
As is always our practice, we screen all Guests and Crew Members before they board, and anyone who feels unwell with gastrointestinal or flu-like symptoms (fever over 100.4º F, chills, cough or difficulty breathing) will not be permitted to sail.
In addition, all Guests and Crew Members will have their temperature checked by a nurse with a no touch thermometer prior to boarding, regardless if they are symptomatic or feel unwell. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.
For cruises that include a stop in Nassau or Castaway Cay, please note that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China, South Korea, Italy or Iran in the past 20 days prior to arrival. These Guests may be able to sail but will be unable to visit The Bahamas.
For cruises that include a stop in Jamaica, please note that in addition to the locations noted above, officials there also will not allow Guests who have traveled from, to or through Singapore within 14 days of arrival to come ashore. These Guests will be unable to sail.

Temporary Cancellation Policy Update

Given the current situation, we are offering temporary adjustments to our cancellation policy to provide more flexibility for our guests. These adjustments may continue to evolve as more information becomes available.

Disney Magic European Sailings

Currently, we have not made any changes to our European itineraries, though we are closely following the situation in Italy. We continue to monitor global developments and follow the guidance of public health authorities and ports of call regarding who they will allow to disembark based on travel history and health screenings. We will notify guests should itinerary changes be necessary.
Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for future sailing within 15 months of their original sail date by calling us at 1-866-325-2112 or 407-566-3510 or contacting their travel agent. The credit is non-refundable and standard prevailing rates will apply.
Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020, European sailings may delay their final payment to 30 days prior to their sailing.

Disney Magic sailings through May 8, 2020, and Disney Dream, Disney Fantasy and Disney Wonder Sailings through May 31, 2020

All Guests scheduled to depart on the Disney Magic between now and May 8, 2020, and the Disney Dream, Disney Fantasy and Disney Wonder between now and May 31, 2020, can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 12 months of their original sail date by calling us at 1-866-325-2112 or 407-566-3510 or contacting their travel agent. The credit is non-refundable and standard prevailing rates will apply.

Disney Cruise Line Coronavirus (COVID-19) Additional Information

Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. Some of these procedures include:

Training for all of our Crew Members on how best to prevent the spread of illness onboard.
A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
Cleaning of all staterooms twice a day, and additional disinfection when necessary.
Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.

According to public health authorities, Guests can also help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. In addition, Disney Cruise Line has hand sanitizer wipes and sanitation stations conveniently available in multiple places on its ships. Guests can also cover their nose and mouth with a tissue (or upper sleeve) when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth.

Holland America

Health Advisory And Travel Safety Procedures

To protect the health and safety of all onboard, we are closely monitoring the evolving situation with respect to COVID-19. Our medical experts are coordinating closely with international health authorities and together, we have developed enhanced screening, prevention and control procedures for our ships to keep guests and crew safe.

These measures include:

Any individual who has traveled from or through mainland China, Macau, Hong Kong, South Korea, Iran or lockdown areas within Lombardy and Veneto, Italy within 14 days of the start of their cruise (including transit through their airports) will not be permitted to board the ship.
- Shipboard staff will be scanning guest passports to verify transit through any of the prohibited areas. Given the serious nature of these circumstances, false responses on pre-boarding documents will result in immediate disembarkation at the next opportunity. Guests who do not disclose travel through prohibited areas may also face additional legal consequences.
Any individual who has been in contact with a suspected or confirmed case of COVID-19, or a person under monitoring for COVID-19 within 14 days of the start of the cruise, will not be permitted to board the ship.
Enhanced pre-boarding screening of all guests and crew, including temperature checks, who have visited any area with apparent community spread and for individuals reporting illness.
Standard pre-boarding health reporting for all guests advising them of their obligation to report any illness symptoms.
Medical screening for COVID-19 on all individuals who visit our onboard Medical Center with symptoms of respiratory illness.
Reporting to local health authorities of all cases of fever and respiratory illness, and any patients with suspected COVID-19 infection.
Crew members from China, South Korea or lockdown areas within Lombardy and Veneto, Italy will be delayed from joining any ship until further notice.
Enhanced environmental sanitation onboard with a disinfectant that kills coronaviruses within 30 seconds.

As with all respiratory illnesses, particularly during cold and flu season, you can take steps to reduce your risk of illness:

Wash your hands often with soap and water for 20 seconds.
Supplement hand washing by using an alcohol-based hand sanitizer.
Avoid close contact with people suffering from respiratory illness.
Cover your nose and mouth when you cough or sneeze using a tissue or your bent elbow.
Avoid touching your eyes, nose and mouth with unwashed hands.
Get vaccinated against seasonal influenza.

Updated information on the illness and travel advice, can be found at the CDC website.

Please be aware that as the situation is changing rapidly, you may be required to undergo additional health screening measures by local health officials before you disembark at any of the ports we visit, and entry requirements are subject to change. If any revisions need to be made to our itinerary due to travel restrictions, or to protect the health and safety of our guests and crew, we will update you as soon as possible.

The above is subject to change at any time based on the interests of health and safety of our guests and crew and any other requirements that may be imposed by local authorities.
*14-days is the accepted standard incubation period of COVID-19 recognized by the WHO and US CDC.

Book With Confidence Program

For guests currently booked on upcoming cruises, Holland America Line is temporarily changing its cancellation policy and allowing guests to cancel their cruise or Alaska Land+Sea Journey departing through May 31, 2020.

Any cancellation will receive a Future Cruise Credit (FCC) for the amount of the paid fare which can be used for another cruise in 2020 or 2021. The FCC must be booked by Dec. 31, 2020, and the cancellation must be made with a minimum of 72 hours in advance of departure date but no later than March 31, 2020. However, guests booked between now and March 9, 2020 may also cancel under this new policy despite being within 72 hours.

For those who choose to keep their cruise plans on departures through May 31, 2020, an Onboard Spending Credit of $200 per stateroom/$100 per person for voyages longer than 7 days and US$100 per stateroom/US$50 per person for voyages less than 6 days will be automatically applied to their shipboard account as a thank you.

We also know that there are people with specific individual health situations that impact their ability to safely travel during these times. For those guests who are able to provide supporting documents from their health care provider, Holland America Line will issue them a Future Cruise Credit. This “Compassion Policy” offer is available for guests booked on any sailing, regardless of departure date.

New Book with Confidence Program Allows for Cancellation
To help cruisers feel more secure when making a future booking, Holland America Line also is offering a new Book with Confidence program that allows for cruise and Land+Sea Journey cancellation.

Under Book with Confidence, guests who make a new booking by April 30, 2020, for itineraries that depart on or before Oct. 15, 2020, can cancel for any reason and receive a FCC in the amount of any cancellation fees applied. The cancellation must be made up to 30 days before departure.

“We fully understand that travelers are uncertain about their future vacations, so we have created two new programs to give both our current booked guests and those who want to cruise later this year more options and confidence for their planning,” said Orlando Ashford, Holland America Line’s president. “It’s always important that travelers protect their vacation investment, and our Cancellation Protection Plan is one of the most robust available, allowing guests to cancel for any reason. And our plans cover today’s circumstances, which many policies do not; so when combined with our new programs it’s one of the most assured ways to confidently plan your cruise today.”

Cancel Up to Departure with Cancellation Protection Plan
Holland America Line’s Cancellation Protection Plan can also be purchased for new cruise or Alaska Land+Sea Journey bookings or existing bookings as long as it is purchased before the date cancellation fees begin to accrue. The program, offering a Standard or Platinum plan, allows guests to cancel up to 24 hours before cruise departure with Standard and right up to departure under Platinum and receive refunds from 80 to 90% of eligible amounts paid. The cost varies by cruise fare and is nonrefundable.

Book with Confidence and the Cancellation Protection Plan can be combined with all Holland America Line promotions, including Pack These Values that began this week on select 2020 cruises or Alaska Land+Sea Journeys, giving travelers even more reasons to book a Holland America Line vacation.

Norwegian (NCL)

The safety, security and well-being of our guests and crew is our number one priority. We have implemented several preventative measures – the strictest out there – due to growing concerns regarding COVID-19 infections. We will continue to consult with The World Health Organization (WHO) and the U.S. Centers for Disease Control and Prevention (CDC) and take additional preventative actions as deemed necessary. We apologize for the inconvenience to any guests affected by these new measures which have been put in place to ensure the safety, health and well-being of all our guests and crew members.

Policies currently in place, which are subject to change, include the following:

All embarking guests will be asked to complete and submit a Pre-Embarkation Public Health Questionnaire certifying their current health status and recent travel history. In addition, all embarking guests and crew will be administered a non-touch fever temperature check.

To help ensure the safety and well-being of all guests and crew worldwide, effective immediately, all guests who are 70 years of age and older must provide a Certificate of Medical Fitness to Travel form prior to embarkation. To access the form, please click on the following link:

https://www.ncl.com/sites/default/files/Certificate-of-Medical-Fitness-to-Travel-form.pdf

This easy-to-complete form must be signed by a licensed medical professional and be dated no more than seven days prior to the date of embarkation or seven days prior to the start of a guest’s travels if the guest is traveling for more than seven days before a voyage. If you are 70 years of age and older, please bring the completed form with you as you will be required to present the form prior to embarkation.

Those who do not present the form will be denied boarding and will be issued a future cruise certificate for the value of their cruise. This update to our health and safety policies is being implemented immediately across our ships that embark or disembark in a U.S. port. While we apologize for any inconvenience, we are taking significant comprehensive preventative measures to maintain the safety and well-being of our guests and crew. We greatly appreciate your attention to this very important matter.

Denial of boarding will occur in the following cases:

Guests who have traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, or Italy within 30 days of their voyage embarkation, regardless of nationality. Travel companions of these guests who share the same stateroom will also be denied boarding.
Guests who in the last 30 days have come into known direct contact with anyone who has traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, or Italy. Travel companions of these guests who share the same stateroom will also be denied boarding.
Any guest with a temperature detected at or above 100.4F / 38C.
All persons who, within 30 days prior to embarkation, have had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19
All persons who have reported on the Pre-Embarkation Public Health Questionnaire or who appear symptomatic, are feeling unwell, are exhibiting flu-like symptoms or exhibit difficulty breathing.

Guests who are denied boarding will be issued a refund for monies paid for their cruise- only expenditures in the form of a 100% future cruise credit.

Additional Precautionary Measures:

Guests and crew members who in the last 14 days have come into known direct contact with anyone who has traveled from, visited or transited via airports in China, Hong Kong, Macau, South Korea, Iran, or any municipality in Italy subject to lockdown (quarantine) measures by the Italian Government, as designated by the Ministry of Foreign Affairs will be asked to complete a supplemental questionnaire regarding this contact, along with travel companions who share the same stateroom, and may be denied boarding.
While on board, any guest or crew member who exhibits symptoms of any respiratory illness, flu-like symptoms, cough or a fever above 100.4F/38C will be subject to additional screening at our onboard Medical Center and may be subject to potential quarantine and disembarkation.

Travel Restrictions for Certain Passport Holders

Certain countries have put into place additional restrictions for port entry and passenger disembarkation. These often include denying entry to certain passport holders or requiring additional medical documentation or screenings. Guests with certain passports and who are on voyages impacted by port restrictions will be notified prior to sailing.

Along with the aforementioned policies we have implemented additional cleaning and disinfection protocols on board all of our ships. These protocols will be strictly enforced in addition to our already rigorous sanitization standards in place.

The above measures will remain in effect until further notice and are subject to change at any time as we evaluate the situation and continue to consult with local health authorities as well as the WHO and the CDC.

We apologize for the inconvenience to any guests affected by these new measures which have been put in place to ensure the safety, health and well-being of all our guests and crew members.

ENJOY FREEDOM AND FLEXIBILITY THROUGH 2022

Have peace of mind when booking with Norwegian Cruise Line. Beginning March 10, 2020, guests who book a voyage through September 30, 2020 may cancel up to 48 hours from embarkation and receive a 100% future cruise credit to be used for sailings that embark through December 31, 2022. This offer also applies to individual and group guests who are currently booked through this timeframe.

Freedom and flexibility are core to our brand, and we expect this philosophy to provide you with Peace of Mind for your upcoming cruise vacation. We look forward to welcoming you on board soon!

Peace of Mind is the company’s new temporary policy that allows new and existing individual and group bookings embarking from March 10, 2020 through and including September 30, 2020 to cancel their booking up until 48 hours from the start of their vacation date and receive a 100% future cruise credit (FCC). The FCC may be used for sailings that embark on or before December 31, 2022. The new booking must be made within one year of the cancellation date.

Effective March 10, 2020, the Peace of Mind policy applies to all sailings from March 10, 2020 through September 30, 2020. All future cruise credits must be redeemed within one year from issue date and can be used for sailings departing on or before December 31, 2022. FCCs can be used for any purchase other than an onboard credit (OBC). FCCs will be credited to the guests via their Latitudes number within seven business days. If the cruise fare for the new booking exceeds the FCC’s value, guests will be responsible for the difference. Alternatively, if the new cruise fare is lower than the FCC’s value, a new FCC will be issued for the remaining balance.

Guests who secured air accommodations through Norwegian Cruise Line’s airfare program and now wish to alter their plans, can do so with peace of mind as accommodations and fees are protected. Guests who purchased flights independently, should contact their air travel provider for guidance. All pre-cruise purchases will be included in the FCC issued. At the current time, our plans are to avoid any area that is denoted as a ‘Level 4 – do not travel’ area by the State Department at the time of voyage. We will modify any itinerary visiting those areas approximately 30 days prior to arrival date to avoid last-minute changes. As always, we will continue to monitor all State Department advisories and take appropriate action as necessary.

Princess

Princess temporarily pauses ship operations for 60 days

Hi everyone,

Recognizing our responsibility to our guests, our crew and the global community, and after very serious consideration of the evolving COVID-19 situation, Princess Cruises has made the difficult decision to voluntarily and temporarily pause our global ship operations for 60 days, effective immediately through May 11, 2020.

The impact of this decision will have far-reaching effects, to your clients, your business, and undoubtedly our industry. For any of your clients who has a booking and expected to sail with us before May 11, 2020, we apologize and sincerely share in their disappointment. Our company President, Jan Swartz, explains the rationale behind the decision in this video recorded last night.

For your clients who have sailings between now and May 11, there will be many questions and careful choices to consider, which are listed below. We are counting on you to guide them through the generous options we’ve made available, and ask your patience and understanding as our call volume will be at unprecedented levels.

Here is a rundown of how voyages underway are affected:

Guests currently onboard a cruise that will end in the next 5 days will continue to sail as expected through the end of their cruise so that we do not disrupt their onward travel arrangements.
Current voyages that are underway and extend beyond March 17 will be ended at the most convenient location for our guests. We will do everything in our power to return each guest home with the greatest amount of care possible.

For clients who have bookings through May 10th, we are pleased to offer two options, a generous Future Cruise Credit (with additional compensation for selecting this option) or a refund to their original form of payment.

While we will leave the ultimate decision to you and your clients, we hope they strongly consider choosing Option 1, by transferring money paid and accepting the Future Cruise Credit representing a higher value and maximum benefit for your clients. The future cruise credit applies for all guests who had bookings as of February 4, 2020. This can be used on any voyage through May 1, 2022.

For some, choosing the Future Cruise Credit may not be financially possible. So we will be posting an electronic form on Princess.com where guests who are booked in this specific time period can request a cash refund.

Here are the details of the two options for guests booked through May 10th, 2020:

Your Departure Date In 2020	Option 1: Transfer money paid + Bonus Future Cruise Credit (higher value)	Option 2: Refund + Future Cruise Credit (lower value
March 12 – March 25	225% future cruise credit	100% refund + 100% future cruise credit
March 26 – April 8th	175% future cruise credit	100% refund + 50% future cruise credit
April 9th – May 10th	150% future cruise credit	100% refund + 25% future cruise credit

To verify which option each guest wishes to choose, and to automate the process as much as possible to avoid long hold times, we have developed an easy-to-use online form that you can find here. We will be sending this out to each guest booked on any of the impacted sailings but we encourage you to connect with your clients if you’d like to offer your support in completing this on their behalf.

As we embark on the immense task to pause service of our fleet of 18 ships temporarily, our goal is to reset the environmental conditions onboard, incorporating all the learnings from the world’s public health experts like the World Health Organization and U.S. Centers for Disease Control and Prevention. We will also use this time to refocus our attention on providing the best service and experience possible for our guests.

With your support, we will emerge from this time of trial even stronger. We look forward to serving you while connecting the world for years to come. On behalf of all of us here at Princess, thank you for your understanding, patience and ongoing support.

Health Advisory and Travel Safety Procedures

To protect the health and safety of all onboard, we are closely monitoring the evolving situation with novel coronavirus (COVID-19). We are quickly implementing enhanced screening measures and additional prevention and control procedures. Our protection and prevention tactics include:

Beginning in select embarkation terminals on March 7th and as soon as possible in all embarkation terminals, we will be temperature checking all guests embarking on our ships using temporal scanning thermometers. All guests presenting with a fever or flu-like symptoms will be denied boarding, irrespective of their recent travel history. All guests who are denied boarding due to sickness will be issued a full cruise credit or refund.
Beginning in select embarkation terminals on March 7th and as soon as possible in all embarkation terminals, we will be implementing enhanced sanitation protocols including the thorough cleaning of all hand touching surfaces for all cruise terminals before and after all sailings.
Onboard all Princess ships, effective immediately, we are executing enhanced environmental sanitation protocols with a disinfectant that kills coronaviruses within 30 seconds.
Our medical experts are coordinating closely with international health authorities and together, we have developed a written traveler’s health declaration to be completed by all guests and crew prior to boarding in order to keep our guests and crew safe. This health declaration advises guests and crew of their obligation to report any symptoms of illness. PLEASE NOTE: Given the serious nature of these circumstances, false responses on pre-boarding documents will result in immediate disembarkation at the next opportunity. Individuals who do not disclose travel through prohibited areas may also face additional legal consequences.
Additional Screening & Measures for COVID-19
- Any individual who has traveled from or through mainland China, Macau, Hong Kong, South Korea, Iran or lockdown areas within Lombardy and Veneto, Italy within 14 days of the start of their cruise, including transit through their airports, will not be permitted to board the ship. Shipboard staff will be scanning passports to verify that transit did not occur through any of the prohibited areas.
- Crew members from China, South Korea or lockdown areas within Lombardy and Veneto, Italy will be delayed from joining any ship until further notice.
- Any individual who has been in contact with a suspected or confirmed case of COVID-19, or a person under monitoring for COVID-19 within 14 days of the start of the cruise, will not be permitted to board the ship.
- We will conduct additional pre-boarding screening of all guests and crew who have visited areas with community spread of COVID-19 and for individuals reporting illness.
- We will provide medical screening for COVID-19 on all individuals who visit our onboard Medical Center with symptoms of respiratory illness or fever.
- We will report all cases of fever and respiratory illness, and any patients with suspected COVID-19 infection, to local health authorities.

As with all respiratory illnesses, particularly during cold and flu season, you can take steps to reduce your risk of illness:

Wash your hands often with soap and water for 20 seconds.
Supplement hand washing by regularly using an alcohol-based hand sanitizer.
Avoid close contact with people suffering from respiratory illness.
Cover your nose and mouth when you cough or sneeze using a tissue or your bent elbow.
Avoid touching your eyes, nose and mouth.
Get vaccinated against seasonal influenza.

While onboard, if you experience any symptoms of respiratory illness, which may include fever, chills, cough, or shortness of breath, please contact the Medical Center, where you will receive a complimentary consultation.

Please be aware that as this public health situation continues to evolve rapidly, you may be required to undergo additional health screening measures by local health officials before you disembark at any of the ports we visit, and entry requirements are subject to change. If any revisions need to be made to our itinerary due to travel restrictions, or to protect the health and safety of our guests and crew, we will update you as soon as possible.

The above is subject to change at any time based on the interests of health and safety of our guests and crew and any other requirements that may be imposed by local authorities. Updated information on the illness and travel advice can be found at the CDC website.

Itinerary Modifications and Cancellations

Revised Cancellation Policy

Princess Cruises is temporarily modifying its cancellation policy for cruises and cruise tours departing through May 31, 2020. The cruise line is implementing this revised policy to assist guests making decisions regarding their upcoming cruise vacations during the evolving worldwide COVID-19 situation. The details vary by departure date.

Date of Departure* & Policy Update:

– Apr 3 or earlier: Cancel up to 72hrs before sailing to receive Future Cruise Credit (FCC) for 100% of cancellation fees
– Apr 4 – May 31: Cancel by Mar 31, 2020 and receive FCC for 100% of cancellation fees
– Jun 1 – June 30: Final Payment moves to 60 days prior to sailing (from 90 days)

* Date of departure is from the start date of your cruise or cruisetour, whichever is earlier. Excludes Chartered Cruises

Guests that choose to keep their booking as currently scheduled for departures between March 6 and May 31 will receive the following Onboard Credit amounts (USD):

$100 per cabin for 3-day and 4-day cruises
$150 per cabin for 5-day cruises
$200 per cabin for 6 day and longer cruises

Future Cruise Credits will automatically be applied to each guests Captain Circle account after they have cancelled. Future Cruise Credits will not be available instantly and may take up to 10 business days to be processed.

Full details can be found at https://www.princess.com/news/notices_and_advisories/notices/temporary-cancellation-policy.html

Royal Caribbean

The U.S. State Department published a new travel advisory. We’ve been staying on top of the situation and had already cancelled or modified most sailings in Asia through mid-March, with no sailings departing from mainland China or Hong Kong.

U.S. guests on cruises in Asia departing before March 23, 2020 who want to change their plans will be allowed to rebook without penalty at a later date.

We are unaware of any significant travel restrictions, delays or quarantines anywhere else in the world. Accordingly, we look forward to welcoming our guests who are booked on itineraries outside Asia onto their cruises as scheduled.

We continue to monitor the situation constantly, and news of any travel restrictions or cancelled sailings are regularly being updated.

CORONAVIRUS (COVID-19) HEALTH PROTOCOLS

We are closely monitoring global developments regarding the coronavirus (COVID-19), and we are fully focused on protecting the health and safety of our guests and crew.

To comply with guidance from CDC, WHO and other public health authorities around the world, we are implementing several global measures to protect guests and crew. These measures are intentionally conservative and apply to anyone boarding our ships, guests and crew alike. We apologize for the inconvenience created by these precautionary measures.

These temporary safety precautions will remain in place for a projected period of 30 days and will be reviewed daily for revision as conditions warrant. Updates will be posted daily on this website.

Until further notice, ships in the Royal Caribbean International fleet will adopt the following health screening protocols:

1. Regardless of nationality, we will deny boarding to:

a. Any guest who has traveled from, to, or through mainland China, Hong Kong, Macau, Iran, South Korea, and Italy in the past 15 days.

b. Any guest who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Iran, South Korea, and Italy. The CDC characterizes contact with an individual as coming within six feet (2M) of a person.

c. Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.

d. Additionally, for Caribbean itineraries only: Any person who has – or has been in contact with someone who has – traveled from, to, or through mainland China, Hong Kong, Macau, Italy, Iran, South Korea, Japan, Singapore, and Taiwan 20 days prior to embarkation.

2. Mandatory, specialized health screenings will be performed on:

a. Any person who reports feeling unwell or demonstrate any flu-like symptoms.

b. Any guest who has travelled from, to, or through Japan or Thailand in the past 15 days.

c. Guests who are uncertain about contact with individuals who have traveled from, to or through mainland China, Hong Kong, Macau, Iran, South Korea, Japan, Thailand, and Italy in the past 15 days.

d. Guests presenting with fever or low blood oximetry in the specialized health screenings will be denied boarding.

e. Additionally, for Caribbean itineraries only: Any person who has – or has been in contact with someone who has – traveled from, to, or through Thailand, France, Germany, and Spain 20 days prior to embarkation.

All guests who are denied boarding due to these restrictions will receive a 100% Future Cruise Credit for your cruise fare paid, and any precruise Royal Caribbean International purchases and taxes and fees will be refunded to your original form of payment.

We have rigorous medical protocols in place to help passengers and crew members who feel unwell while sailing. Our protocols include professional medical treatment; quarantine of unwell individuals from the general ship population; and intensified ship cleaning, air filtration, and sanitization procedures.

We are assessing developments constantly and will update these measures as needed.

Cruise with Confidence Policy

Effective March 6, 2020, the new Cruise with Confidence policy allows our guests to cancel any cruise departing on-or-before July 31^st, 2020, up to 48 hours before departure, and receive a Future Cruise Credit that can be applied to any future cruise departing in 2020 or 2021. The new Cruise with Confidence policy includes all sailings departing on-or-before July 31^st, 2020 from any port. All Cruise with Confidence Future Cruise Credits must be redeemed on sailings departing on-or-before December 31, 2021.

If the cruise fare on your new booking exceeds the Future Cruise Credit’s value, you will have to pay the difference. Alternatively, if the new cruise fare is lower than the Future Cruise Credit’s value, a new Future Cruise Credit will be issued for the remaining balance. Non-Refundable Deposit bookings sailing on-or-before July 31^st, 2020 are eligible for the Cruise with Confidence Policy and follow the same guidelines. Prior to the Final Payment deadline, guests with a Non-Refundable Deposit bookings that wish to change to a different ship or sail date can do so with no fee assessed – the change fee will be waived. Pre-cruise purchases will be refunded to the original form of payment.

Virgin Voyages

Important Message from Richard Branson and CEO Tom McAlpin

When we dreamed up Virgin Voyages, we did so with an ambition to create an entirely new way to sail the seven seas. Over the past seven years, our wonderful crew have worked passionately to create a ship and sailor experience for you that is truly spectacular. We know many of you are very excited to sail on Scarlet Lady, and we can tell you after spending time on board, she has captured all of our hearts.

But at this time, much of our attention is focused, rightly, on the current global health crisis. We understand that this is affecting us all in different ways and making many people rethink upcoming cruise plans. We have spent time talking to our team, future Sailors and travel partners as we navigate this challenging moment.

As a brand, Virgin has always championed our customers and, most importantly, listened to them. With those principles in mind and based on your feedback, our team has made the very difficult decision to postpone the Showcase Tour launch and inaugural sailing season for Scarlet Lady until July 15, 2020, with our Maiden Voyage taking place August 7, 2020. The business is well supported and our partnership between the Virgin Group and Bain Capital means that Virgin Voyages can remain focused on the health and safety of our Sailors and Crew.

We want to make this change to your plans as convenient and fair as possible. So we are offering a range of options from a full refund and a voyage credit to extra special bonuses if you book a future sailing. The choice is entirely yours, as it should be. Take a look at our offerings here.

For those of you who would have sailed regardless of the global headlines, we appreciate this will be disappointing news. We are so grateful for your belief in us, and we hope you will join us when the time is right.

We are so excited for the future of Virgin Voyages as an experience for our Sailors and as a business. Scarlet Lady has three sister ships coming and our fleet will be bold and bright with an industry leading approach to addressing climate change through our commitment to a net zero carbon future.

We want to assure you that we have absolutely no health issues aboard our ship and have elevated protocols in place as we continue to put your well-being first. This is a once in a lifetime launch and a once in a lifetime customer experience, and we will do it together when we can all feel free to enjoy ourselves. To expand on our commitment to fostering the best environment for our Sailors, Virgin Voyages is working with relevant parties to research new technologies that will help to expedite health screenings and make people feel safe. Developments are ongoing and the hope is to identify this opportunity over the course of the next month.

Finally, despite what we are facing, travel will always be a way for us to connect with one another and open ourselves up to new ideas and ways of thinking. So while this isn’t the time for us to meet on the spectacular Scarlet Lady, it will be soon. We can’t wait to see you on board.

Airlines

American Airlines

Change Fee Waiver

We’re pleased to offer you more flexibility for your travel. When you buy a new Non-Refundable Fare ticket by March 31, 2020, we’ll waive the change fee if your future travel plans change. You can make a one-time change before your original departure date*.

Terms and conditions

If you purchased a ticket on American Airlines between March 5, 2020 at 9 a.m. CT and March 31, 2020 at 11:59 p.m. CT, you may change your flight once without paying a change fee*. Tickets must be purchased for travel between March 5, 2020 and January 30, 2021.

Exception policy

We will waive the change fee only on published Non-Refundable Fare tickets.
Tickets must be purchased between March 5, 2020 at 9 a.m. CT and March 31, 2020 at 11:59 p.m. CT, with original travel between March 5, 2020 and January 30, 2021.
Changes must be made prior to the departure of your original flight*.
New travel must be completed within 1 year of original ticket issue date.
Any difference in fare will apply.
Change your trip online or by calling Reservations.

This waiver is valid only for tickets issued on American Airlines ticket stock. Tickets can be identified by a 13-digit ticket number beginning with American Airlines code ’001’. Tickets issued by other airlines with a different carrier code (ticket numbers not beginning with ‘001’) are subject to the waiver policy of that airline.

This policy excludes bookings through AAdvantage^® award tickets.

American Airlines Vacations packages purchased between March 5, 2020 at 9 a.m. CT and March 31, 2020 at 11:59 p.m. CT, also qualify for the one-time change fee waiver*. Changes must be made prior to the departure of your original flight. Any difference in fare or hotel rate will apply.

*For tickets purchased between March 1, 2020 at 4:30 p.m. CT and March 4, 2020, you may change your flight once without paying a change fee if the change is made at least 14 days before your original travel date. Any difference in fare will apply.

Delta

Keeping Our Aircraft Clean

We have consulted with the CDC, WHO and other health organizations to ensure we follow, and in many cases exceed, their guidance on health precautions related to coronavirus. Our aircraft cleaning teams are trained to meet Delta’s high cleanliness standards to provide our customers with a safe and comfortable experience. Delta uses an EPA-registered disinfectant on all flights which is rated to combat many communicable diseases.

Fogging procedures are being performed on all trans-Pacific flights arriving into the U.S. We are working rapidly and have sourced additional machines to expand fogging to inbound international flights, prioritizing trans-Atlantic inbound flights from markets with reported coronavirus cases.

No Change Fees For All Tickets Purchased Between March 1-31, 2020

Affected Customers: All Tickets issued between March 1, 2020 – March 31, 2020
Impacted Travel Date(s): March 1, 2020 – February 25, 2021
Ticket Can Be Changed One-Time To An Alternate Itinerary. Must Be Re-issued On/Before: February 28, 2021
Rebooked Travel Must Begin No Later Than: February 28, 2021

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs.

Remain on your current flight.
- We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
- Please note your current flight reservation will remain if you choose not to make any changes.
Change to a different flight.
- If you select this option, you may make a one-time change and we will waive any applicable change fee.*
- To change your flight, visit My Trips on delta.com and click on “Modify Flight”.
- Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
- The change fee will display initially, however, once you select your new itinerary the change fee will be waived prior to checkout.
- Note, the change fee will be waived, however, a difference in fare may apply.*
You may choose to cancel your trip, and use the value towards a future flight.
- You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.
- Applicable change fee and fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
- To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

*The change fee will be waived, however, a difference in fare may apply. Final travel must be completed by end of ticket validity, one year from date of original issue. If travel is not able to be rescheduled within these guidelines, customers may cancel their reservation and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original ticket issuance. Applicable change fee and fare difference will apply for new travel dates. Final travel must be completed by end of ticket validity.

Conditions & Restrictions

Eligibility only for customers with an Original Ticket Issue Date between March 1, 2020 and March 31, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

Change Fees for International Tickets Purchased on or Before March 1, 2020

Affected Customers: All International Tickets (not including travel within the U.S. 50) issued on or before March 1, 2020
Impacted Travel Date(s): March 1, 2020 – March 31, 2020
New Ticket Must Be Re-issued On/Before: May 31, 2020
Rebooked Travel Must Begin No Later Than: May 31, 2020

RESCHEDULING FLIGHTS

To provide you with flexibility for your travel plans, we’re offering you the following options to choose what best fits your travel needs.

Remain on your current flight.
- We recommend you continue to monitor your flight status for the most up-to-date information using My Trips on delta.com or on the Fly Delta app.
- Please note your current flight reservation will remain if you choose not to make any changes
Change to a different flight.
- If you select this option, you may make a one-time change and we will waive any applicable change fee.*
- To change your flight, visit My Trips on delta.com and click on “Modify Flight”.
- Choose “Start Flight Change” and select which flight you would like to change to search for a new flight.
- The change fee will display initially, however, once you select your new itinerary the change fee will be waived prior to checkout.
- Note, the change fee will be waived, however, a difference in fare may apply.*
You may choose to cancel your trip, and use the value towards a future flight.
- You may cancel your flight and apply any unused value of the ticket toward the purchase of a new ticket for a period of one year from the original issue date.
- Applicable change fee and fare difference will apply for new travel dates and will be collected at the time of booking the new ticket.
- To cancel your flight, visit My Trips on delta.com and click on “Modify Flight” then choose “Start Flight Cancelation”.

In the event your selected flight is canceled by Delta, we will contact you with additional information.

Conditions & Restrictions

Eligibility only for customers with an original ticket issued on or before March 1, 2020. Changes to origins and destinations may result in an increase in fare. Any difference in fare between your original ticket and the new ticket will be collected at the time of booking.

CLICK HERE FOR INFORMATION ON TRANSATLANTIC AND TRANSPACIFIC FLIGHTS.

JetBlue

Due to evolving coronavirus concerns, we are extending the suspension of JetBlue change and cancel fees for all new flight bookings made between March 6, 2020 and March 31, 2020 for travel through September 8, 2020.

The change/cancel fees suspension still applies for bookings made between February 27, 2020 and March 5, 2020 for travel through June 1, 2020.

While there are no current travel restrictions to the locations we fly, customers can book with confidence on jetblue.com and jetbluevacations.com and know that changes or cancellations will be allowed without penalty should the situation change.

In the event you need to make a change to bookings made between the qualifying dates above, visit the Manage Flights section of jetblue.com or contact us for assistance.

Change/cancel fee waivers apply to bookings made during the booking window of February 27 through March 5, 2020 for travel on or before June 1, 2020, and bookings made during the booking window of March 6 through March 31, 2020 for travel on or before September 8, 2020. Fare differences may apply. Eligible changes made will receive a JetBlue Travel Bank Credit in the amount of the flight fare plus any applicable taxes and fees, valid for one year from date of issuance toward future JetBlue air travel only.

Rebookings are permitted during the corresponding booking window; after the corresponding booking window, only the first rebooking will be eligible under this policy, and will be subject to the fare rules and Contract of Carriage in effect at time of this rebooking. This policy applies through all booking channels. Group Bookings must be handled through 1-800-JETBLUE. Only the flight component of a JetBlue Vacations package is eligible under this policy. We recommend customers contact JetBlue to understand the cancel and change policies applicable to rental cars, hotels, and other travel product components of their bookings.

Changes/cancellations must be made prior to scheduled departure (otherwise fare is forfeited). All flight reservations made one week or more prior to a flight’s departure may be cancelled without penalty up to 24 hours after the reservation is made for full refund or Travel Bank Credit.

Southwest

Southwest Closely Monitoring the Coronavirus (COVID-19)

At Southwest, the Safety of our Customers and Employees is our uncompromising priority, and we are closely monitoring the coronavirus (COVID-19). We are engaging daily with medical professionals, the Centers for Disease Control (CDC), the World Health Organization (WHO) and other government agencies as the situation evolves. Southwest has not cancelled or suspended any flights or routes due to the current situation, and none of the 102 destinations that Southwest serves are currently listed as geographic risks by the CDC.

Of course, should any occur, we will quickly announce any adjustments to our procedures or operations so that you can maintain confidence in your travel booked with Southwest Airlines.

Aircraft Cleaning and Cabin Environment

Southwest Airlines aircraft are maintained in accordance with an established program aimed at providing a clean and inviting cabin environment. In addition to tidying each aircraft between flights, we spend more than six hours cleaning each aircraft every night. And, as of March 4, 2020, we have enhanced our overnight cleaning procedures. Typically, we use an EPA approved, hospital-grade disinfectant in the lavatories and an interior cleaner in the cabin. Now, we are expanding the use of the hospital-grade disinfectant throughout the aircraft, and it will be used in the cabin, on elements in the flight deck, and in the lavatory. These procedures meet or exceed recommendations from the Centers of Disease Control and Prevention (CDC) and the World Health Organization (WHO).

Additionally, we equip all our aircraft with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air onboard each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air.

Change and Cancellation Fee Policies

Southwest Airlines never charges Customers a fee to change or cancel their flight. If a Customer’s plans change, or they decide they no longer want to travel, the funds used to pay for their flight can be applied to future travel – as long as they cancel their flight at least 10 minutes prior to the scheduled departure. The funds are valid for future travel up to one year from the original purchase date and must be used by the individual named on the ticket. More information on policies related to travel funds can be found on Southwest.com. We hope these policies provide our Customers with flexibility and peace of mind as they plan their travel.

Personal Safety Recommendations

We recommend the CDC’s website as a resource for ways that Customers can best protect themselves from becoming ill. Additionally, Customers are encouraged to wash their hands frequently and use hand sanitizer and/or anti-bacterial wipes when traveling.

Ongoing Updates

As we make any changes to our operations or procedures we will keep this page updated with the most current information. It will remain available via our homepage at www.southwest.com.

United

Change Fee Policy

Tickets: For tickets issued March 3 through March 31, 2020, customers will be permitted to change free of charge to a flight of equal or lesser value up to 12 months from the original ticket issue date. If the new flight is priced higher, the customer may change for no fee but must pay the fare difference. If the new flight is priced lower, the customer may change for free but no residual value will be given. If the customer decides to cancel their flight, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

Cancellations: If the customer decides to cancel the flight they booked between March 3 and March 31, 2020, they can retain the value of the ticket to be applied to a new ticket without fee for travel up to 12 months from the original ticket issue date.

Fare Validity: This applies to all tickets, all fare types, all destinations, all points-of-sale, all travel dates available for sale, provided ticket number starts with 016.

Minimum Stay: No minimum stay.

Blackout Dates: No blackout dates.

Miscellaneous: Fares, fees, rules and offers are subject to change without notice. Seats are capacity-controlled and may not be available on all flights or days. Fares are nonrefundable except during the first 24 hours after purchase. Other restrictions may apply.