The Debate Over Beds in Wheelchair Accessible Hotel Rooms

A good night’s sleep. That’s all a traveler really wants when he or she arrives at a hotel room after a long day of travel. Some people are more picky than others about the mattress type or pillows, but most just want to sleep. For travelers who use wheelchairs, however, a good night’s sleep in a hotel room – even one designated as wheelchair accessible – may be a pipe dream depending on a multitude of factors. In this post, I take a look at the debate over the appropriate bed height in wheelchair accessible hotel rooms, the apparent lack of two-bed accessible rooms for families traveling with a wheelchair user, and what hotels can and can’t (or won’t) do to make things easier for wheelchair travelers.

Aiming high or going low?

No two people with physical disabilities and/or the need for a wheelchair are the same. That means that their daily living needs are totally different as well, which includes how they sleep. We’re able to customize our homes, and specifically our bedrooms, to meet our particular needs. I’m a power wheelchair user who can’t walk at all or lift my legs, but I can stand, plant my feet in one spot, and pivot to transfer. Many manual wheelchair users have no lower body control, but have good upper body strength and can also self-transfer. For people like us, lower beds make it much easier for us to transfer safely and comfortable from our chairs to our beds.

For wheelchair users who require a considerable amount of care/assistance, a higher bed is likely better. This often means there is more space under the bed to roll the supporting legs of a hoist or lift. A higher position also makes it easier for a caregiver to dress or reposition a wheelchair user who needs extra care, or for someone with knee or hip problems to get up out of bed.

ada room at planet hollywood
Whoever designed this hotel room forgot I’d need access to the bed and blinds.

So, what happens when a wheelchair user travels and has to stay in a hotel room? It’s important to know that non-fixed furniture in US hotel rooms do not fall under the mandate of the Americans with Disabilities Act. This is why you will often find heavy and bulky furniture in wheelchair accessible rooms that are placed in a way that block access to the windows, outlets, nightstands, and thermostats. This is also why you will come across a wide range of bed heights and styles from hotel to hotel – even within the same chain, due to the fact that the majority of hotel properties are now franchised. Higher platform beds seems to be the new trend at US hotels, meaning that many beds are not adjustable (i.e. they can’t be lowered in any way) and there is no space underneath to place a hoist. This double whammy poses problems for wheelchair travelers who need either a high or low bed. Not that the winner of that debate would matter, as ALL hotel beds are the same (more on that later).

Check out this nylon “ladder” that helps me pull myself up in hotel beds and at home: Stander BedCaddie – Sit-Up In Bed Support Assist Handle with Adjustable Nylon Strap + Three Ergonomic Hand Grips

Do hotel owners think we don’t have families?

In May 2018, I was supposed to embark on a 3-week road trip from Orlando to Mount Rushmore and back, stopping in ten cities along the way. I ended up having to cancel the trip, but not before hunting through over 100 hotels to find accessible rooms with roll-in showers and two beds at each location. I was only traveling with a friend on that trip, but I have two children and my mother often comes with us on family trips. I’m also an accessible travel agent, and spend a lot of time booking (and searching for) accessible hotel rooms for families with a wheelchair user. It breaks my heart to have to tell parents that they have to split their family up into two separate rooms – often not near each other – because the accessible room has only one bed.

The ADA does have rules when it comes to the number of beds that should be allocated to wheelchair accessible rooms. Per the ADA, hotels should provide people with disabilities “choices of types of guest rooms, number of beds, and other amenities comparable to the choices provided to other guests.” This means that if 40 percent of a hotel’s regular rooms have two beds, then 40 percent of its accessible rooms should also have double beds. If for whatever reason that isn’t possible, then the ADA says: “…guest rooms shall be dispersed in the following priority: guest room type, number of beds, and amenities.” Unfortunately, many hotels ignore these dispersion requirements.

Further complicating matter is the fact the ADA requires a much smaller percentage of wheelchair accessible rooms to have roll-in showers, as opposed to accessible tubs with just grab bars. Hotel rooms with roll-in showers sometimes require more physical build-out space into the sleeping area, which means more often than not, if you need an accessible room with a roll-in shower AND two beds (like many families), you’ll be out of luck. They do exist, and I was lucky enough to book some of them for my road trip. However, they are considerably harder to find, which often puts families in a financial pinch by having to resort to more expensive hotel rooms designated as suites.

If you can’t get a room with a roll-in shower but can transfer, maybe a portable tub bench is one solution: Drive Medical Portable Shower Bench, White

What are the options for hotels and wheelchair travelers?

ada room at the hilton fort lauderdale marina
There was no way I was going to self-transfer into that bed!

In April 2018, I stayed at a Hilton hotel in Fort Lauderdale with a platform bed that was 33 inches high. I asked the manager if there was some way to lower it. He said no. I asked if they could at least provide a rollaway bed. He said there were none on the property. In other words, there was no way he could help me. Fortunately, another more helpful manager brought a rollaway bed from another Hilton property so I could at least sleep somewhere, since all other hotels in the area were booked solid (I was there for a conference). Had I accepted the first manager’s lack of options, I don’t know what I would have done, outside of booking a hotel room on extremely short notice over a dozen miles away – and possibly with the same bed-height (or worse, roll-in shower) problem.

I learned a valuable lesson from that experience, which is to call a hotel before making a reservation to ask about the height of the bed. Hoist users definitely need to call to ask about the height of the space beneath the bed to ensure they can roll the lift’s legs under it.

rollaway bed hilton fort lauderdale marina
It wasn’t great, but at least I could sleep on this rollaway bed.

But what can hotels do, and what should they do? This is an even bigger debate than the “right” height for a bed in an ADA room. Hotels aren’t mandated by law to do anything beyond what the ADA proscribes. Our comfort with regards to furniture then becomes a customer service issue and a money issue. Most hotels do not have different types of beds in their wheelchair accessible rooms, although I have seen this (in exactly two US hotels out of hundreds of stays). I imagine beds are bought in bulk, although I’m not sure how much of an extra expense it would be to buy height-adjustable beds for ADA rooms. And I’m not talking about electric ones; simply beds where maintenance can remove the legs (as opposed to a full platform) to lower it, or simply add bed-raising blocks for hoist users.

As for families, it’s always a plus when hotels offer rollaway beds, although they sometimes don’t due to fire code issues. Sofa beds also offer additional sleeping space without occupying as much space as a second bed, and the tighter space in the room when the bed is open is only temporary.

Be cognizant that a hotel’s willingness to accommodate you beyond ADA requirements will rest solely on the mood of the manager. I’ve had some who have bent over backwards to make me comfortable (and safe), and others who would have been happy for me to leave and stay elsewhere. It’s not fair that we have to call every hotel where we’d like to stay and ask about bed specifications (not to mention bathroom photos), but that’s become part of the life of a wheelchair traveler. Lastly, know what your rights are under the ADA and stick to your guns when necessary, but be congenial rather than confrontational with managers when they are under no legal obligation to accommodate you. You never know when educating them about our needs may lead to positive industry-wide change.


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  1. Here’s our experience and needs, as you stated most people who have carers may prefer a higher bed for using hoists and for providing assistance in bed. Though I’m the carer for my husband, we also prefer a lower bed. We don’t use a hoist at all. I actually put a gait belt around his waist, just under his ribs, lift him out of his chair, pivot, and sit him on the bed. This gets really difficult with tall beds, because I’m only 5’2″. In hotels with a tall bed, I have to stand on my tiptoes or use my back in an unhealthy way to get his bottom onto the bed enough to lay him down. So, we actually prefer a shorter bed. 🙂

    Is there any debate on how soft a bed should be?? Do softer beds make it harder for you to transfer? We prefer the softest bed available because it’s easier on my hub’s body, but does that play into things at all?

    1. This is a really good question. Beds in the United States tend to be softer, which makes it harder for me to transfer because it’s harder for me to push off the surface of the bed. Beds in Europe tend to be harder, which is great for transferring, but then gives me soreness on pressure points because I’m thin. I definitely can’t win in this debate, LOL

  2. In my experience travelling in Europe I have found that accessible rooms usually contain double beds (that can’t separate) and, if we are lucky, a pull-out sofa bed. So when I am travelling abroad with my 2 carers I share a room with one of them, and we have to get another room for the other. There was one time in Berlin that my two carers had to share the same double bed (both male) and they weren’t too pleased!

    It would be a lot easier if the double beds could separate. At least then we would have a choice. And I wouldn’t have to sleep on a pull-out sofa. Although I don’t really mind doing that.

    It would just be a lot easier there was a set of best practices that all hotels should follow. At least then the standard of accessible rooms might not vary so much.

  3. sue

    I’m 5′-3″, used to be “the average American shopper” height; now the figure is 5′-3.8″ or something close. Standard Building Codes have never favored us, though.

  4. Françoise WALTER

    I live in Europe ,but the problems are the same if not worse,it is always an experience to travel and discover places labelled adapted and just going from one problem to another
    Law gives us the same rights but reality is not that
    I would love to know one day where we can go out and find solutions
    If the places are not fit then we need people to give a hand to make it possible
    Thanks for you sharing your discoveries
    [email protected]

  5. Ann Marie Jones

    “I asked the manager if there was some way to lower it. He said no.” This echoes my recent experience on a cruise ship. I asked if they had a wheelchair lift to get me over the wall that surrounds the swimming pool and was told they didn’t. I later asked someone else who made a call and then said they did. What I learned from this is it’s all in who you ask.

    My bed was also too high but I used my scooter to give me a platform to get on the bed (I’m 4’8″ tall).

  6. Elizabeth Maryon

    I live in the USA, in NY. I have have done a fair bit of traveling in US and in Europe. I have found beds more times than not to be to high. Also, not always easy to get a good roll in
    Shower. I have always said when creating these rooms, never consulted someone in a wheelchair. Some are good, some are not. ALWAYS need to phone ahead when booking an ADA room..

  7. Bobbi

    I have stayed at different Hilton’s in the last couple of years. On three occasions I couldn’t even open the door to get into the room. I am not in a wheelchair yet, I use a walker. The doors into the rooms were SO heavy that I couldn’t push them open and get my suitcase in at the same time. Once I went down to the desk and asked for help. The person at the front desk said I would have to wait until she was free as there was no one else working the desk. Another female guest offered to help me, and I accepted her help. After each visit at the hotel I wrote a note to Hilton about the doors to the room. I have also suggested that someone from the Hilton chain borrow a wheelchair and check in to one of their hotels. In one bathroom the sinks would have been accessible for a wheelchair, but someone decided that a bench under the sink with all the towels on it would be better than actually being able to get to the sink to wash up or to brush your teeth. My last visit to the Hilton just North of Columbia, SC was great! The door was lightweight, the shower was wheelchair accessible, the room was large enough for a wheelchair to maneuver easily. The bed was high. That would be my only complaint. Always submit a review and offer good suggestions.

  8. […] rather than making an effort to serve a variety of needs when it’s feasible. For example, the latest trend in US hotel rooms is high beds. The furniture in wheelchair accessible rooms is the same as all other rooms, and instead of […]

  9. […] to city, even though technically it shouldn’t. The ADA also doesn’t cover things like furniture placement in hotels, restaurants, or stores, so you may not be able to maneuver between tables or racks of clothing in […]

  10. […] let me tackle the bed situation. The horrible trend of high beds in hotels is something I’ve addressed on my blog at length. Hotels don’t put different beds in […]

  11. […] area is easy to navigate, and the two queen beds are comprised of only the mattress on a platform, making them lower than the standard hotel bed and very easy to transfer and get into. The room has two corner windows with horizontal wooden blinds, and the pulls were hard to reach […]

  12. […] The height of the bed, for me, made it unusable. Technically, the height of hotel room beds is not mandated by the ADA. Many wheelchair users (like me) prefer a lower bed for ease of transfer, but some need a higher bed – especially if they need space underneath to fit a hoist. As I’ve done before at other hotels, I called the front desk and asked for someone from maintenance to come to the room and lower the bed. For one hour, I heard nothing. I called the front desk again, and she said she would contact maintenance again. After an additional 45 minutes of not hearing anything, I went to the front desk and asked to speak to the manager. […]

  13. […] only complaint about the stateroom is that the queen bed I shared with my mom was too high for me to self-transfer; I would estimate it was about 31″ high. However, there was plenty of […]

  14. […] They are not wheelchair users and you are. Contact the hotel directly to ask them about the accessibility of your hotel room and the event space. Contact the venues where any social events will be held after hours to ensure […]

  15. […] for amenities or furnishings in hotel rooms. For example, many disabled travelers find that hotel room beds these days are way too high. However, for other travelers that can also be too low for a caregiver to attend to their needs. […]

  16. Rebecca Plaskey

    We haven’t tried an overnight in a hotel yet. But I want to! My husband is a quadriplegic with a power chair. At home we have a sling and lift to transfer to and from the chair. I can handle all his cares myself But the idea of trying to slide him over to a bed and back has me panicked! Do any hotel chains have lifts on site? Do we need to travel with ours(it’s rather ackward)

  17. […] belt if no one offers to help; hanging and removing backpacks or other bags from your chair; and transferring to and from beds and toilets on your own (watch my video above for more on hotel room […]

  18. Richard Haynes

    My wife had severe polio at age 4 and in her 50’s developed post polio. She is 4’10” tall and we are now both 74. Even for home we had difficulty finding a mattress for her adjustable bed…she requires no more than 22” high. Ten years ago, with Hurricane Irene we found a Marriott hotel who lowered a bed for her. It was difficult but she was able to use it for two weeks until the floodwaters went down. Fast forward to this week, late August/early Sept with hurricane Ida. The rainfall from remnants set all kinds of records. Before it hit though, we called the same hotel and asked if they could give us the room for diabled again and please lower the bed. Well, it seems they got new beds, but my wife was assured that the beds were no higher than 22”. So we packed up 2 weeks of clothes, went to the Marriott only to find the bed was 29” high. She was lied to. We had to return home after calling around discovering 29” and higher is standard even in rooms for the disabled (apparently no one sent the memo around explaining what a “disabled” senior in a wheelchair might mean. So we are home now, awaiting our local river to flood our home, disable my wife’s wheelchair as well as her step chair, and stress out being trapped especially in these days of COVID. Once again, it’s $ over people.

  19. Paul Jones

    I use a manual wheelchair. I have good upper body strength but much reduced lower body strength. I can transfer to a higher bed and a lower bed but only back into my chair, without assistance, from a higher bed. I often need to visit the bathroom at night and, therefore, can only do this without waking my wife if the hotel bed is a high one. Premier Inn in the UK have beds they can raise or lower – perhaps this is the model all hotels should adopt.

  20. Paul Jones

    You write, “Many manual wheelchair users have no lower body control, but have good upper body strength and can also self-transfer. For people like us, lower beds make it much easier for us to transfer safely and comfortable from our chairs to our beds.” How do you transfer back to the chair from a low bed?

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